Privacy Policy

Effective Date: February 9, 2026

Your privacy is important to Best Buddy Dog Training ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at bestbuddydogtraining.com, use our services, or communicate with us.

Information We Collect

We may collect the following types of personal information:

• Contact information: Your name, email address, phone number, and mailing address, provided when you submit our contact form, enroll in a training program, or create an account.
• Dog information: Your dog's name, breed, age, weight, behavioral history, medical information (medications, special diet), and photos, provided during the enrollment process.
• Payment information: Transaction details processed through PayPal. We do not directly store your credit card or bank account numbers — PayPal handles all payment processing.
• Account information: Your username, password (stored in encrypted form), profile photo, and account preferences when you create a client account.
• Communications: Messages you send us through the contact form, email, phone, or SMS text messages.
• Usage information: Pages visited, time spent on the site, browser type, and IP address, collected automatically through standard web server logs.

How We Use Your Information

We use your personal information to:

• Provide and manage dog training services you have enrolled in
• Respond to your inquiries and communicate with you about appointments, scheduling, and training progress
• Process payments for training programs
• Send you SMS text messages if you have opted in (see SMS/Text Messaging section below)
• Maintain your client account and profile
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

SMS / Text Messaging

Best Buddy Dog Training offers SMS text messaging for appointment reminders, scheduling coordination, and responding to client inquiries. By checking the SMS consent box on our contact or enrollment form, you agree to receive text messages from us at the phone number you provided.

• Program name: Best Buddy Dog Training Client Messaging
• Message frequency: Message frequency varies based on your interactions with us. We typically send only a few messages per month related to your training schedule and inquiries.
• Message and data rates may apply. Your carrier's standard messaging and data rates apply to any messages you send or receive.
• Opt-out: You can stop receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed.
• Help: For help with text messaging, reply HELP to any message, or contact us at (401) 536-7982 or info@bestbuddydogtraining.com.
• No mobile information sharing: We will not share your phone number or any information collected through our SMS program with third parties for their marketing purposes. Information shared via SMS, including opt-in data and consent, will not be shared with any third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not a condition of purchasing any services from Best Buddy Dog Training. You may enroll in our training programs without opting in to SMS.

Securing Your Data

We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data, including:

• Encrypted password storage using industry-standard hashing
• HTTPS encryption for all data transmitted between your browser and our servers
• Secure session management with automatic timeouts
• Access controls limiting who can view client information

Payment transactions are processed securely through PayPal. We do not store your credit card information on our servers.

Cookies

Our website uses cookies to maintain your login session and remember your preferences. These are essential cookies required for the website to function properly. We do not use advertising or tracking cookies from third parties.

Third-Party Services

We use the following third-party services in the operation of our website and business:

• PayPal: For secure payment processing. PayPal's privacy policy is available at paypal.com/privacy.
• Twilio: For sending and receiving SMS text messages. Twilio's privacy policy is available at twilio.com/legal/privacy.
• YouTube: For embedded training videos. YouTube's privacy policy is available at policies.google.com/privacy.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to any legal retention requirements)
• Opt out of SMS text messages at any time by replying STOP
• Close your account by contacting us

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Best Buddy Dog Training
Shawn Hines, Owner
152 Edgehill Road, Warwick, RI 02889
Phone: (401) 536-7982
Email: info@bestbuddydogtraining.com